Term & Conditions

Terms & Conditions of Membership

  1. Applications are opened to all residents of Malaysia and expatriates who works and resides in Malaysia, aged 18 years and above.
  2. All employees of TOMEI CONSOLIDATED BHD and its subsidiaries are not eligible toapply and use the membership.
  3. Customers are entitled to apply for The JEWEL Club membership upon any purchase at any Tomei, Gold Heart, My Diamond and Le Lumiere retail outlets in Malaysia.
  4. The JEWEL CLUB membership application is free and no renewal is needed.
  5. No membership card will be issued. Communications with members will be via SMS and email.
  6. The JEWEL CLUB membership is not transferable and is for the exclusive use only to the registered JEWEL CLUB members.
  7. Members are required to login using their NRIC number/ Passport number at http://www.myjewelclub.com.Once logged in, members are able to update their personal details, check their JEWEL Club points, makeonline redemption and more.
  8. Log in password is defaulted as tm followed by the member’s NRIC number or Passport number. Example: tm730123456789. Members are advised to change the default password upon first time login.
  9. In the event members forgotten their password, they may click on the “forgot password” icon at the login page or email us at crm@myjewelclub.com to reset their password. Alternatively, members can walk into any of Tomei Group’sretail outlets for assistance.
  10. Points will be accumulated for a maximum of 2 years from the date of transaction. Members are encouraged to check their points balance regularly and do their redemption at http://www.myjewelclub.com before the expiry of their points. Points which are not redeemed after the expiry date will be forfeited. The JEWELCLUB will not be held liable for any points expired without redemption.
  11. The JEWEL CLUB reserves the right to deduct an administration fee equivalent to 5000 JEWEL CLUB points for any redemption process done manually.
  12. Members must provide their NRIC/Passport to the cashier before transaction is made to ensure that their spending amount is recorded into their JEWEL CLUB.
  13. The JEWEL CLUB reserves the right to decline the issuance or withdrawal of membership at any time or terminate the membership as and when necessary without prior notice including but not limited to if the membership has been found fraudulently created or the application has been forged.
  14. The JEWEL CLUB reserves the right to refuse the redemption of any reward or to deduct the balance of a member’s points in the event that:
    • Any point is suspected of being fraudulently recorded/ accumulated
    • Any point is recorded in error, and
    • Any point relates to transaction which has been cancelled or where a refund has been given.
  15. Members must provide their NRIC/Passport during collection or redemption of points. If members unable to providetheirNRIC/Passport, then their name and mobile telephone number shall be needed to verify his/her membership validity.
  16. Gift vouchers must be collected within 3 months but not earlier than 21 working days from the date such redemption is made. Members can choose to pick their gifts at any Tomei Group’s retail outlets. The JEWEL CLUB requires approximately 21 working days to issue the gift voucher.
  17. By signing up, you have also agreed to receive all promotional updates from the JEWEL CLUB via email and/or SMS.
  18. The JEWELCLUB reserves the right to omit, add or amend The JEWEL CLUB membership Terms and Conditions at any time without prior notice. Any new or amended Terms and Conditions will override the existing Terms and Conditions of The JEWEL CLUB membership.
  19. Tomei Group shall ensure that the collection, use and disclosure of your personal data is consistent with the Malaysian Personal Data Protection Act 2010 ('PDPA') and the relevant Privacy Laws in place in each jurisdiction that Tomei Group operates in. It is acknowledged that personal data collected and processed is obtained voluntarily and with your consent. You may log in to http://www.myjewelclub.com/pdpa.phpfor more details.


Terms & Conditions of Redemption

Only Member with sufficient Points is eligible to redeem, and he/she may do so using the various redemption methods implemented by the JEWEL CLUB.  Redemption orders once accepted by the JEWEL CLUB cannot be revoked, cancelled, returned or exchanged, and the affected Points will not be reinstated.  If redemption channels are specified for a Gift item, the JEWEL CLUB reserves the right to decline redemptions made through any other channels without any notification.  The JEWEL CLUB gives no representation or warranty with respect to any products and/or services featured in the Gifts Catalogue or other channels of redemption.  In particular, the JEWEL CLUB gives no warranty with respect to the quality of the Gifts or their suitability for any purpose.

Certain Gifts, which are in the form of certificates/vouchers, are valid for use only at participating outlets as mentioned on the certificates/vouchers and only for the specific matters mentioned therein. The certificates/vouchers are valid for use until the date specified and subject to the Terms and Conditions (which includes booking requirements, cancellation restrictions, warranties and limitations of liability) therein.  If certificates/vouchers remain unused after date specified, the certificates/vouchers will lapse and will not be replaced.  Issuance of voucher does not constitute a reservation. The entitled Member is responsible for notifying and making all reservations.  Only the member is allowed to use the certificates/ vouchers.  No representatives are allowed as verification via NRIC is needed.  The JEWEL CLUB does not accept liability whatsoever (including negligence) with respect to the Gifts supplied. For general Terms and Conditions on certificates/vouchers, please refer to Voucher Terms for more information.


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